My invoice or payment
Do you have a question about your invoice or payment? Find the answers to frequently asked questions here.
I received an e-mail about compensation. Where can I find more information?
All information about compensation can be found on the page www.skar.nl/en/compensatie
What do the descriptions on my invoice entail?
These are the products you purchase. In the event of a 52-week package for out-of-school care where school ends at 14:45, it means your child is welcome during 40 school weeks from 14:45 to 18:30 and during the 12 holiday weeks or on non-school days (study days) from 07:30 to 18:30.
In the event of a 40-week package for out-of-school care where school ends at 14:45, it means your child is welcome from 14:45 to 18:30. You will not be entitled to childcare during the 12 official holiday weeks. If a study day coincides with one of your contract days, you are entitled to childcare from 14:45. You can purchase the extra hours before 14:45, so your child can come to childcare all day on a study day.
What do the descriptions on my invoice for toddler care entail?
Your invoice shows you the exact times when your child can receive toddler care.
For example:
- Toddler care WKO (08:30 - 12:30): your child goes to toddler care in the morning and you qualify under the Childcare Act (WKO). You can apply for childcare allowance at toeslagen.nl.
- Toddler care N-WKO (08:30 - 12:30): your child goes to toddler care in the morning and you do not qualify under the Childcare Act. You cannot apply for childcare allowance, but you are eligible for subsidy from the municipality. Skar takes care of the financial settlement.
- Toddler care Advice JGZ does not qualify under the Childcare Act (WKO): your child has an Early Years Statement and goes to toddler care for an extra 8 hours. These extra hours are free of charge.
Do you want to qualify for a subsidy from the municipality? Then you must send us the most recent income data of you and any allowance partner.
Some branches operate varying times. You can inquire about this at the Planning & Advice department at klantcontact@skar.nl or by calling 026 - 445 71 57.
How can I pay my invoice?
You can only pay your invoice by bank transfer or direct debit. If you want to pay by direct debit, please contact us by e-mail: klantcontact@skar.nl or call 026 - 445 71 57. We will send you a form with a direct debit mandate for the automatic payment of invoices.
When will the invoice be charged to my account (direct debit)?
You will receive the childcare allowance from tax authorities in advance. Skar automatically collects the invoice amount on the 3rd of the month in which the care is provided. For example: you receive your allowance from the tax authorities for the month of July around 20 June. The invoice amount for July’s childcare will be automatically debited from your account on 3 July.
When will I receive the annual statement for the tax authorities?
The annual statement is issued once a year, at the end of February. When issued, it will be made available in the Parent Portal.
Why are there asterisks on my invoice for the ‘even/odd’ package?
We calculate the actual days per month that are purchased. These actual days are indicated with *. The amount and the number of hours that are calculated are stated next to it.
I do not purchase holiday care in a certain month. This is still invoiced. Why?
The amounts are an average per month, calculated over an entire year. We calculate this as follows:
hours of childcare per week x 52 weeks: 12 months = number of hours per month
For example
A Monday from 07:30 to 18:30 = 11 hours per day x 52 weeks: 12 months = 47.67 hours per month
I I have received a credit note. How does that work?
An invoice that is paid in advance and which later on turns out to be incorrect will be credited in full. Next, a new invoice is created.
If the new invoice shows a higher amount to be paid than the original invoice, the difference will be automatically settled by direct debit. This means the outstanding amount will be collected together with the next invoice.
If the new invoice shows a lower amount to be paid than the original invoice, the difference will be automatically settled by direct debit. This means this amount will be deducted from the next invoice that is collected.
Have you opted to organise the payment yourself? In that case, the invoice shows whether you will receive money back from Skar or whether you have to pay extra.
Are you due money back? You can then settle this with the next invoice. Alternatively, you can submit a request to the Accounts Receivable department to have the money refunded. To do so, please send an e-mail to debiteuren@kss.nl.
If you have to pay extra, the payment term on the new invoice applies.
How can I report a change in my IBAN?
To do so, please send an e-mail to debiteuren@kss.nl. Right now, this is not yet possible via your parent portal.
Can the childcare allowance be transferred to Skar directly?
No, the childcare allowance is transferred to your account by the tax authorities.
Do I continue to pay for childcare during the holidays?
You can choose a package that includes or excludes holiday weeks for both daycare and out-of-school care. Skar invoices the annual costs in 12 monthly instalments.
An exception to this is the 40-week package. In this case, the annual costs are divided over 11 instalments. The same applies to toddler care. This too is invoiced in 11 instalments, with the month of August not being invoiced.