Planning, placement, waiting list

When will I receive a response to my application? Is there a waiting list? Find the answer to this and other frequently asked questions about planning, placement and waiting lists here.

After registration, you will receive confirmation of registration by e-mail. You will be contacted by the customer advisor thereafter. You can read how long this takes, here:

I would like my child to start within a month
We aim to respond to your application within two weeks.

I would like my child to start within six months
We prepare a new planning once a month. We will contact you as soon as we are able to make you an offer. We will either send you an e-mail or call you.

I would like my child to start within six months or later
We will contact you about six months before you want your child to start.

Register your child first. We will contact you about the possibilities after registration.

Whether there is a waiting list depends on:

  • the age of your child
  • the commencement date
  • the desired days
  • the chosen branch

We always try to meet the wishes of your request. Is this not (entirely) possible? In that case, we will e-mail or call you to discuss whether alternative days or branches would be a (temporary) option for you.

As soon as we know when we have a place for your child, your customer advisor will contact you.

To ensure a smooth transition between daycare and out-of-school care, we recommend registering your child at least nine months in advance.

The 12 official holiday weeks are:

  • 1 week of spring holidays
  • 2 weeks of May holiday
  • 6 weeks of summer holidays
  • 1 week of autumn holidays
  • 2 weeks of Christmas holidays

Did you opt for a 52-week package?
This package includes 12 holiday weeks. Extra days off and inset days (study days) are not included in our packages. Additional childcare can be purchased (depending on availability), please submit requests for your own branch via the parent portal. Staff will tell you via the parent portal app whether additional childcare is available.

Did you opt for a 40-week package?
This package does not include (extra) days off and inset days (study days). Additional childcare can be purchased (depending on availability), please submit requests for your own branch via the parent portal. Staff will tell you via the parent portal app whether additional childcare is available.