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As is always the case when it comes to safety issues – we are following the advice of the authorities in the relevant field. In this case, that is the Netherlands National Institute for Public Health and the Environment (RIVM).

You can find a list of frequently asked questions on this information page. If you have a question not listed here, please email klantcontact@skar.nl.
Status 08-06-2020 17.00h: 

Childcare fully open.

We are offering our childcare services in accordance with your standard contract. This applies to daycare, play group and out-of-school care (pre-school and out-of-school care). We will continue to follow the advice provided by the government and the Netherlands National Institute for Public Health and the Environment (RIVM).

Frequently Asked Questions and Answers


Which websites provide more general information?


No exceptions: symptom-free.

We are following the Netherlands National Institute for Public Health and the Environment (RIVM) guidelines in terms of the stay-at-home rules for children. Specifically, the following measures apply:

Children with any of the following symptoms must stay home:

  • head cold/runny nose, coughing, difficulty breathing, shortness of breath or a temperature of up to 38 degrees Celsius or a fever.
  • Children may only return to childcare after they have been symptom-free for 24 hours.
  • If someone in the child’s household has a temperature above 38 degrees Celsius and/or shortness of breath, the child must stay at home.
  • Once everyone has been symptom-free for 24 hours, the children may return to childcare.
  • If someone in the child’s household has tested positive for COVID-19, children must stay at home for 14 days after they last had contact with the patient. That person must remain in isolation until they have been symptom-free for 24 hours.
  • Children with symptoms must be tested by the municipal health service with the permission of the parent(s)/carer(s) as far as possible.

Which measures apply for children with a chronic condition/hay fever?

For children with chronic colds and respiratory issues/hay fever, the RIVM guidelines are more flexible. Please contact your child’s mentor for more information.

Are you offering pre-school and out-of-school care on days the school has a study day or holiday?
From 8 June, the regular rules from the pre-corona period apply.


My child should now be attending to settle in. Will this continue?

Yes, settle in appointments continue. Ofcourse, in accordance with the RIVM guidelines and always in consultation with the location.

Will there be celebrations or treats shared?

For the duration of the RIVM guidelines, no celebrations will be held at our locations and children will not share treats. This applies to birthdays, births, departures, summer parties, etc. This decision was made to reduce the chance of spreading the virus. Birthdays will be celebrated in the group but without sharing treats (this includes edible and non-edible treats).



Are the locations open for emergency childcare? 
Emergency childcare will only be available evenings, nights and weekends. Emergency childcare is only available to parents employed in the healthcare sector.


Also see the information from the national government at https://www.rijksoverheid.nl/onderwerpen/coronavirus-covid-19/ouders-scholieren-en-studenten-kinderopvang-en-onderwijs/ouders

Do I have to sign my child out if he or she is not attending?

That would be appreciated. If your child does not attend day care, we kindly ask you to sign your child out via the parent portal.



Will I get my money back for the hours that I am not utilising childcare? 
The current guidance from the national government is as follows: All parents that receive child benefit are eligible for reimbursement from the national government. This applies to parents not making use of emergency childcare, as well as parents with a critical occupation whose children receive emergency care. As it happens, there are no charges for emergency childcare.

Parents who do not receive child benefit but utilise a subsidised offering from the local authority will be reimbursed for their own contribution by the local authority. This primarily applies to parents with a socio-medical indication and parents whose children attend pre-school education or short-term toddler services (kindergarten).

Reimbursement will be paid during the month of June, July at the latest. If childcare locations have to remain closed for longer due to Corona measures, then the period for which reimbursement is calculated could be extended. It could then take a little longer for the one-off payment to be made and payment will take place in July. There are no additional charges for emergency care.

Parents that continue paying for childcare during the closure period will be reimbursed automatically via the Sociale Verzekeringsbank.

For more information, see the national government website.

How will the government reimburse parents for their own contributions? 

The current guidance from the government is as follows: 

To ensure reimbursement is paid out as soon as possible, the government has opted for a simple arrangement based on information available from the Revenue Service, without parents having to fill out forms. A reference date of 6 April has been selected to ensure payment takes place before the end of summer. Parents will be reimbursed on the basis of information known to the Revenue Service at that time, such as number of children, number of hours of childcare and joint income. The Revenue Service will forward this information to the Sociale Verzekeringsbank, which will then pay the money directly to parents in the month of June, July at the latest.

For more information, see the national government website.

For whom is reimbursement intended? 
All parents who receive the childcare allowance qualify for the reimbursement offered by the Rijksoverheid. Additionally, this applies both to parents who did not utilise emergency childcare service and parents working in critical occupations whose children attended emergency childcare. No charges apply to emergency childcare.

Unfortunately, this measure does not apply to clients who receive a different contribution to costs other than child benefit. We will inform you as soon as we know more about this.

Parents who do not receive the childcare allowance but do utilise a subsidised program from the municipality will be refunded their contributions via the childcare organisation. This applies, in particular to parents with a social-medical indication and for parents whose children partake in subsidised preschool education or short-term toddler programmes (play group).

Do I have to pay my invoice?

You should continue to pay the invoice for childcare as you normally do, then you will be compensated by the government for as long as the measures last. You are requested not to make any changes with the Tax Authorities concerning your childcare allowance; you will retain your right to childcare and the allowance will continue to be paid. You do not have to report any changes or cancel your childcare.

Childcare locations are closed until 11 May, will parents be reimbursed for their own contributions after 11 May too?

Yes. Reimbursement continues for as long as partial opening of primary schools and after-school-care continues. This means the national government will continue to reimburse parents for their own contributions towards childcare, out-of-school care and childminding up to the maximum hourly cost after 11 May too. Keep paying the childcare and childminding invoices. That way, you are assured of your child’s familiar place at the childcare location and you keep receiving child benefit.

Also see the information on the national government website.

School hours are adjusted, what does this mean for my situation? Who will cover the additional costs

Out-of-school care is open during the standard times as recorded in your contract. If a school plans to adjust school times, it is important (also after 8 June) that schools and childcare centres form agreements concerning the alignment between school and out-of-school care.

If a school chooses to uphold adjusted school times, the school can bridge the time between the standard out-of-school care times. If the childcare centre is able to collect the children earlier, parents may be invoices for the additional childcare hours. As a result, the contract between the parent and the childcare centre must be amended. Parents will need to agree to these extended contract provisions and inform the Tax Office of the changes for the childcare allowance. 

When can I expect the refund?

In the month of June, and July at the latest, the refund will be dispensed. If the childcare centre must remain (partially) closed for a longer period within the framework of corona measures, the period of reimbursement may be extended.

How much reimbursement can I expect to receive?

The extent of the reimbursement aligns as much as possible with your own contribution. The government will reimburse the portion up to the legally stipulated maximum hourly rate (€ 8.17 for daycare, € 7.02 for out-of-school care and € 6.27 for childminding).

The reimbursement also depends on a number of details known to the Tax and Customs Administration/Benefits on the reference date of 6 April: the number of children utilising childcare, the number of hours of childcare and the amount of the collective income. As a result, the compensation may differ slightly from the personal contribution effectively paid.

I was invoiced for more childcare than I am being refunded, why is that?

As the payments are based on the information known on 6 April, there may be differences. The government asks for understanding for small deviations in the final payment.

It is possible that parents had not passed on certain changes, such as additional hours of childcare, before that date. Depending on the number of hours of childcare (more or less hours than before), for example, they would have received a higher or lower childcare allowance. This could possibly lead to a difference in what you have paid in terms of your own contribution and what you will receive in the future.

In the event of substantial differences, there is the possibility to apply for a review or to make use of the objection and appeal procedure.

In addition, the government fee applies up to the maximum hourly rate. If you pay a higher rate, you will receive that portion back from the childcare centre. We will refund you the amount above the maximum hourly rate. We calculate this over the period from 16 March up to and including 7 June.

Do I get exchange hours for the days I have signed my child out and do the rules for swapping still apply?

The reimbursement rules the government has implemented apply from 16 March 2020; the point at which our locations were only allowed to offer emergency care. Your childcare costs will therefore be reimbursed by the government from that date. This means no exchange hours are accrued from 16 March until the government ends the reimbursement arrangement.

From 8 June, childcare will return to standard opening hours and exchange hours can be accrued again.

If my child attends kindergarten, can I get the missed days back later? 
Unfortunately this is not possible.