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As is always the case when it comes to safety issues – we are following the advice of the authorities in the relevant field. In this case, that is the Netherlands National Institute for Public Health and the Environment (RIVM).

If you have a question not listed here, please email klantcontact@skar.nl.
Status 21-7-2021 14.00h: 

Our locations are open.

The government has announced that corona rules will be eased from 26 June. This means we can also ease some of the measures we have in place at our locations. And that makes us feel great after all this time of tighter and tighter rules.

No more cohorts/bubbles
From 26 June 2021, childcare facilities no longer have to work with ‘bubbles’ (or cohorts). This means we don’t have to keep groups separate during outdoor play or other joint activities from this date.

Face masks are no longer mandatory, including at childcare locations
There will be no need to wear a face masks in places where social distancing is possible. This also includes our locations.

Parents at our locations
The easing of the rules will make it possible for us to welcome you, the parent, at our locations once again. This will only be possible in locations where we can stick to the 1.5-metre rule. We will look at the individual options for each location, and send you more information in due course.

Decision tree - is childcare available for my child?
Please note that your child can only come to daycare if he or she has no symptoms. The BOinK decision tree helps you to find out if your child can come to the childcare centre. Please check carefully before dropping off your child. Because: if one person from the group gets the coronavirus, the entire group could possibly have to self-isolate. This would have a significant impact on the children, on you and other parents, and on our team.

 Exchanging hours and incidental extra childcare
Offering exchange hours is an extra service that we are happy to provide. Its continuation, especially in this challenging time for staffing, is not self-evident. We have chosen to continue to offer the service - subject to corona measures.

Exchanging hours and requests for incidental extra childcare are subject to the existing rules, also when it comes to the validity period of exchange hours. Because we have to comply with coronavirus guidelines, the options for both exchanging hours and incidental extra childcare are limited.

If your child is quarantined according to the current guidelines and is therefore not allowed to come to the shelter, the same rules apply as if your child is unable to come due to illness.

During the lockdown, including the holidays, it has not been possible to accrue exchange hours. The reason for this is that parents are already fully reimbursed through the reimbursement scheme.

We can get corona under control together
Now the rules are being relaxed there will be more space everywhere in society. That puts a smile on our faces. But it is still a big challenge to make sure there are enough pedagogic team members available. As such, it is important that we respect the rules that are still in place. So:


  • Wash your hands thoroughly and often.
  • Please stay 1.5m away from others.
  • If you have symptoms, stay at home and get tested immediately.Keep the drop-off and pick-up times short.
  • Bring and pick up your child alone.
  • Follow the walking routes.

Frequently Asked Questions and Answers


Which websites provide more general information?


Can my child go to childcare?
BOINK (Association of Parents in Childcare) developed a decision tree in collaboration with RIVM, among others. With the decision tree, parents can assess whether or not a child can go to childcare.

The latest version of the decision tree can be downloaded on the BOINK-website (english version available).

Take a look at the decision tree before bringing your child to daycare. If somebody from the group catches coronavirus, it is likely that the whole group has to go into quarantine. This has a major impact on the children, you and other parents, and our colleagues.

Due to further tightening of contact tracing and the quarantine policy for children, it may be necessary for (parts of) groups to quarantine at home for the time being. Do I have to keep paying during the quarantine period?

Everyone will agree that it is not ideal that children are not able to come to daycare, whatever the reason is. If (part of) a group at one of our locations has to quarantine at home unexpectedly, we request that parents continue to pay their invoices.

The reason for this is that our location remains open as usual, even though (part of) a group is in quarantine. As such, daycare would be provided as normal if quarantine was not needed.

This means the situation is different from a complete closure during lockdown periods (still in place for out-of-school care). During this closure, enforced by the government, we were simply unable to deliver childcare because our locations were closed. This was resolved by way of the government’s compensation scheme. The government has not yet announced whether there will be any reimbursement of costs in quarantine situations. We will inform you as soon as we have more information.

Childcare allowance will continue as normal as long as you pay your invoices.

Together with you, we will do everything we can to keep our locations open and minimise the risk of infection as much as possible, so that we can continue to care for your children at our locations.

In 2020 I was able to work fewer hours per month than expected. Will this affect the calculation of my childcare allowance?
Parents who were able to work fewer hours per month than expected will receive childcare allowance for the childcare hours they have continued to pay in 2020.

To this end, the government has broadened the number of hours for which parents can receive childcare allowance for the year 2020. This measure prevents parents who have worked fewer hours as a result of the corona crisis from getting into trouble. More information about this can be found on this government website (dutch text only).



How is your refund calculated?

  • You can read this at the website of the SVB bank
  • How much childcare allowance you receive can be calculated on the website of the National Government

Will I get my money back for the hours that I am not utilising childcare? 
The current guidance from the national government is as follows: All parents that receive child benefit are eligible for reimbursement from the national government. This applies to parents not making use of emergency childcare, as well as parents with a critical occupation whose children receive emergency care. As it happens, there are no charges for emergency childcare.

Parents who do not receive child benefit but utilise a subsidised offering from the local authority will be reimbursed for their own contribution by the local authority. This primarily applies to parents with a socio-medical indication and parents whose children attend pre-school education or short-term toddler services (kindergarten).

Reimbursement will be paid during the month of July.

Parents that continue paying for childcare during the closure period will be reimbursed automatically via the Sociale Verzekeringsbank.

For more information, see the national government website.

How will the government reimburse parents for their own contributions? 

The current guidance from the government is as follows: 

To ensure reimbursement is paid out as soon as possible, the government has opted for a simple arrangement based on information available from the Revenue Service, without parents having to fill out forms. A reference date of 6 April has been selected to ensure payment takes place before the end of summer. Parents will be reimbursed on the basis of information known to the Revenue Service at that time, such as number of children, number of hours of childcare and joint income. The Revenue Service will forward this information to the Sociale Verzekeringsbank, which will then pay the money directly to parents in the month of July.

For more information, see the national government website.

For whom is reimbursement intended? 
All parents who receive the childcare allowance qualify for the reimbursement offered by the Rijksoverheid. Additionally, this applies both to parents who did not utilise emergency childcare service and parents working in critical occupations whose children attended emergency childcare. No charges apply to emergency childcare.

Unfortunately, this measure does not apply to clients who receive a different contribution to costs other than child benefit. We will inform you as soon as we know more about this.

Parents who do not receive the childcare allowance but do utilise a subsidised program from the municipality will be refunded their contributions via the childcare organisation. This applies, in particular to parents with a social-medical indication and for parents whose children partake in subsidised preschool education or short-term toddler programmes (play group).

Do I have to pay my invoice?

You should continue to pay the invoice for childcare as you normally do, then you will be compensated by the government for as long as the measures last. You are requested not to make any changes with the Tax Authorities concerning your childcare allowance; you will retain your right to childcare and the allowance will continue to be paid. You do not have to report any changes or cancel your childcare.

Childcare locations are closed until 11 May, will parents be reimbursed for their own contributions after 11 May too?

Yes. Reimbursement continues for as long as partial opening of primary schools and after-school-care continues. This means the national government will continue to reimburse parents for their own contributions towards childcare, out-of-school care and childminding up to the maximum hourly cost after 11 May too. Keep paying the childcare and childminding invoices. That way, you are assured of your child’s familiar place at the childcare location and you keep receiving child benefit.

Also see the information on the national government website.

School hours are adjusted, what does this mean for my situation? Who will cover the additional costs

Out-of-school care is open during the standard times as recorded in your contract. If a school plans to adjust school times, it is important (also after 8 June) that schools and childcare centres form agreements concerning the alignment between school and out-of-school care.

If a school chooses to uphold adjusted school times, the school can bridge the time between the standard out-of-school care times. If the childcare centre is able to collect the children earlier, parents may be invoices for the additional childcare hours. As a result, the contract between the parent and the childcare centre must be amended. Parents will need to agree to these extended contract provisions and inform the Tax Office of the changes for the childcare allowance. 

When can I expect the refund?

In the month of July the refund will be dispensed.

How much reimbursement can I expect to receive?

The extent of the reimbursement aligns as much as possible with your own contribution. The government will reimburse the portion up to the legally stipulated maximum hourly rate (€ 8.17 for daycare, € 7.02 for out-of-school care and € 6.27 for childminding).

The reimbursement also depends on a number of details known to the Tax and Customs Administration/Benefits on the reference date of 6 April: the number of children utilising childcare, the number of hours of childcare and the amount of the collective income. As a result, the compensation may differ slightly from the personal contribution effectively paid.

I was invoiced for more childcare than I am being refunded, why is that?

As the payments are based on the information known on 6 April, there may be differences. The government asks for understanding for small deviations in the final payment.

It is possible that parents had not passed on certain changes, such as additional hours of childcare, before that date. Depending on the number of hours of childcare (more or less hours than before), for example, they would have received a higher or lower childcare allowance. This could possibly lead to a difference in what you have paid in terms of your own contribution and what you will receive in the future.

In the event of substantial differences, there is the possibility to apply for a review or to make use of the objection and appeal procedure.

In addition, the government fee applies up to the maximum hourly rate. If you pay a higher rate, you will receive that portion back from the childcare centre. We will refund you the amount above the maximum hourly rate. We calculate this over the period from 16 March up to and including 7 June.

We will pay this amount to you in July or deduct it from an outstanding invoice.

Do I get exchange hours for the days I have signed my child out and do the rules for swapping still apply?

The reimbursement rules the government has implemented apply from 16 March 2020; the point at which our locations were only allowed to offer emergency care. Your childcare costs will therefore be reimbursed by the government from that date. This means no exchange hours are accrued from 16 March until the government ends the reimbursement arrangement.

From 8 June, childcare will return to standard opening hours and exchange hours can be accrued again.

If my child attends kindergarten, can I get the missed days back later? 
Unfortunately this is not possible.